Compare ParcelPanel and malomo

ParcelPanel vs malomo

Are you eager to learn the differences between ParcelPanel and malomo and find out which suits you best? Don't hesitate to try all ParcelPanel features first!

Overview

ParcelPanel and Malomo both improve the post-purchase journey, but they serve different merchant priorities. ParcelPanel is purpose-built for Shopify, helping 50,000+ Shopify merchants streamline tracking, returns, and notifications, all while improving customer satisfaction and driving repeat purchases. With a generous free plan, a 7-day trial, and plug-and-play setup, ParcelPanel is a cost-effective and scalable choice for fast-growing DTC brands. Malomo turns order tracking into a branded marketing touchpoint for Shopify merchants. With custom tracking pages and automated email/SMS updates, it helps boost engagement and retention post-purchase. While there’s no free plan, it’s ideal for brands focused on loyalty and customer experience.

What is ParcelPanel?

ParcelPanel started as an order tracking app for Shopify merchants and has since grown into a complete post-purchase experience platform. Now, we help DTC brands drive customer loyalty and unlock new revenue opportunities, all while making post-purchase management easier. With support for 1,400+ carriers, real-time tracking, estimated delivery times, returns management, shipping protection, and fair pricing, ParcelPanel is a favorite among thousands of merchants. But it’s more than just tracking. Your tracking page and shipping emails don’t have to be dead ends; they can drive sales. We help you turn those routine updates into chances to connect with customers and boost conversions. Returns? Not a problem. Our smart exchange suggestions make it easier to turn refunds into repeat purchases. And because we cut down on those endless “Where’s my order?” and “Where’s my return?” messages, your support team can spend less time answering tickets and more time creating great customer experiences. Our team will have more time to focus on what matters: creating better customer experiences.

What is Malomo?

Malomo is a post-purchase marketing platform built for Shopify brands that want more than just tracking—they want to create a branded experience customers remember. It transforms order updates into opportunities to connect, engage, and build loyalty after checkout. You can design fully custom tracking pages, automate delivery notifications via email and SMS, and integrate with Klaviyo, Postscript, and Attentive to stay on-brand every step of the way. It’s built for marketing teams, not developers, making it easy to launch quickly. Malomo doesn’t offer a free plan, and pricing starts at $99/month. It’s best suited for fast-growing or established DTC brands that prioritize retention, storytelling, and delivering a polished customer journey even after the sale.

Discover How ParcelPanel Compares with Malomo

Here's a complete comparison between ParcelPanel and Malomo. * Information as of May 27, 2025. Updates welcomed if any discrepancies are found.

ParcelPanel

malomo

General

Built for Shopify

✔

Standardized Order Statuses

Facilitate order lookups and management of delivery exceptions

Carrier Integrations

1,400+

2,000+

Carrier Auto-Detection

✔

Automatic Tracking Information Sync

Import orders & tracking numbers automatically from e-commerce platforms

✔

CSV Import

Import orders & tracking numbers by uploading CSV files

✔

CSV Export

Export CSV files containing detailed order & tracking information

✔

Dropshipping Mode

Hide information about related carriers & Chinese addresses

✔

Custom Order Status

Add shipment statuses before shipping to avoid order cancellation

✔

Shipping Protection

✔

Returns and Exchanges Management

✔. Sync return status and operation records to the Shopify backend; one dashboard to manage all returns

Requires Loop Returns integration to enable a return portal linked from tracking pages

Returns Status Tracking

Merchant side

Displays return/exchange link on “Delivered” tracking pages via Loop Returns integration

API & Webhook Access

Included in the professional plan, for connection with systems such as ERP, WMS, etc.

✔

Headless Compatible

✔

Branded Tracking Page

Order Lookup Widget

✔

Customization

Support CSS & HTML, with code examples available

Use Shopify’s theme editor to customize and support custom CSS and code

Themes

Product Recommendation

AI-powered recommendation and specific collection setup

Set featured products

Estimated Delivery Date

Display on the tracking page to manage customer expectations

Flexible timeframe setting, advanced settings based on destinations, automatic correction with tracking info from carriers

✔

Custom Shipment Status

Support 3 custom pre-fulfillment statuses

Ready for Pickup Location

✔

Last-Mile Delivery

Last-mile carriers: YunExpress, Yanwen, 4PX, AliExpress Standard Shipping, CNE Express, CJ Packet, and YDH

Shipping Protection Claim Portal

✔

Tracking Page Variations

✔

Tracking Page Languages

Preview in English, supports 34 languages, and auto-translate tracking info by customer language (browser/store language) (Professional plan)

English

SEO Title & Description

Make your tracking page more SEO-friendly

✔

Tracking Page URL Changes

Define the suffix of your tracking page URL

✔

Redirect from Shopify Order Status Page

Replace the track button URL that directs customers to Shopify's order status page

✔

Shipping Notifications

Notification Types

Delivery Status Triggers

Pre-Built Email Templates

Product Recommendations

Email Template Languages

Editor Type

Email Sender

Post Purchase Plays

Integrations

✔

Order Notification

✔

Post Purchase Ideas

✔

Segmantation

✔

Tracking Page

✔

Shipping Protection

Type

Carbon Neutral Shipping

✔

Coverage of Protection

Loss, damage, delay, and theft (porch piracy)

Protection Widget

At the cart drawer/cart page and the checkout page for Shopify Plus stores

24/7 Claim Resolution

24/7, and the claim portal includes email and the tracking page

Order Refunds

Within 48 hours on average, sent via email on a prepaid credit card for quick resolution

Multiple currencies and languages

Supports 6 currencies and 4 kinds of languages for protection widgets

Branded Return Page

Embedded in your store

✔

A link directly to the Loop Return portal on the tracking page with a “delivered” status

Customize Return Page URL

✔

Order Matching Method

Order+Email or phone, Email+Email verification

Return Request Widget

✔, and you can add it to the order status page for one click to request returns

Customization

Visual editor

Return Page Languages

Sync the store's published language

Return Policy Entrance

✔

Return Policy Customization

✔

Custom Return Policy URL

✔

Automated Return Notifications

Notification Types

Email Sender Info

Customizable

Return Status Triggers

7 kinds of triggers, including return request confirmation/approved/rejected; refund to store, discount/gift card/original payment method; exchange order created

Pre-Built Email Template

Customizable + supports liquid variables

Email Template Languages

English + full translation in other published languages + optional auto-adaptation by customer preference

Return Solutions

Refund to the Original Payment Method

✔

Exchange for the Same Items

✔

Exchange for Different Items

✔

Variant Exchanges

✔

Refund to Store Gift Card

✔

Refund to Store Discount

✔

Return Reason Library

Support default, custom, and grouped return reasons

Return Shipping Method

Ship with Return Labels Provided by Merchants

✔

Door-to-Door Pickup

✔

Ship on Your Own

✔

Green Returns

✔

Return Logistics Integration

17 more carriers; USPS supports prepaid return labels, QR codes, and auto-tracking return shipping status

Return Shipping Labels

Set return label fees, support up to 3 return labels for each request

Return Address

Auto-sync with your Shopify store if left blank; multiple addresses supported

Packing Slip

✔

Return Rules

Return Window

Flexible return window start date (order created/fulfilled/delivered)

Block Setting

Set rules for returnable items

Restocking Fee

Flexible setting rules

Shipping Fee

✔

Return Rewards

✔

Return Automation

Return Request Auto-Approval

✔

Rich Automation Rule Builder

✔

Analytics

Shipment & Tracking Analytics

Shipment, order-to-delivery time, transit time, exceptions, order lookup, and shipping notification reports

Active orders, shipping performance, time in transit/fulfillment, problem order reports

Marketing Performance Insights

Product recommendation performance, coupon usage report

Tracking page revenue, email performance reports

Returns and Exchange Analytics

Exchange upsell value, retained revenue, return requests data, return rates, return shipping costs, shipping fee, restocking fee, return rewards, return variants, return reasons

Saved Revenue (via shipping protection)

✔

Third-Party Integrations

Order Tracking Integration

2 eCommerce platforms (Shopify, Shopify Plus & WooCommerce); 50+ popular tools, including PayPal, Shopify Flow, PageFly, GemPages, Klaviyo, Yotpo, Judge.me, Zendesk, Gorgias, Weglot, Dropshipman, Dsers, etc.

1 eCommerce platform (Shopify and Shopify Plus); 25 popular tools, including Klaviyo, Zendesk, Loop, Yotpo, etc.

Returns and Exchanges Integration

Add-ons of ParcelPanel Order Tracking and Webhooks

Customer Support

Remove the "Powered by" Message

✔

Help Center

✔

24/7 Live Chat Support

✔

Customer Success Manager

Enterprise plan