Compare ParcelPanel and ParcelLab

ParcelPanel vs ParcelLab

Are you eager to learn the differences between ParcelPanel and ParcelLab and find out which suits you best? Don't hesitate to try all ParcelPanel features first!

Overview

While both ParcelPanel and parcelLab are post-purchase experience platforms, ParcelPanel stands out as the go-to choice for Shopify merchants, especially those on Shopify Plus. With its "Built for Shopify" badge, ParcelPanel powers over 50,000 Shopify stores, offering everything from real-time tracking to returns management and shipping protection. parcelLab operates across various e-commerce platforms, offering real-time tracking, seamless returns, personalized post-purchase journey design, and AI-powered features. The main difference is that ParcelPanel specializes in Shopify integration and is cost-effective for SMBs. While parcelLab uses custom pricing based on client requirements, with no free tier.

What is ParcelPanel?

ParcelPanel started as an order tracking app for Shopify merchants and has since grown into a complete post-purchase experience platform. Now, we help DTC brands drive customer loyalty and unlock new revenue opportunities, all while making post-purchase management easier. With support for 1,400+ carriers, real-time tracking, estimated delivery times, returns management, shipping protection, and fair pricing, ParcelPanel is a favorite among thousands of merchants. But it’s more than just tracking. Your tracking page and shipping emails don’t have to be dead ends, they can drive sales. We help you turn those routine updates into chances to connect with customers and boost conversions. Returns? Not a problem. Our smart exchange suggestions make it easier to turn refunds into repeat purchases. And because we cut down on those endless “Where’s my order?” and “Where’s my return?” messages, your support team can spend less time answering tickets and more time creating great customer experiences. Our team will have more time to focus on what matters: creating better customer experiences.

What is parclLab?

parcelLab is an excellent post-purchase experience (PPX) platform, committed to helping retail brands create customers for life. It connects with 550+ carriers worldwide to help you solve logistics tracking. You have full control over customer, supply chain, carrier, order, and product data, all through a unified platform designed to elevate the delivery experience and simplify returns. With parcelLab, you can design a branded tracking page and send personalized notifications via email, SMS, and push notifications, creating a tailored journey for every customer. Its AI-powered agents handle repetitive tasks like WISMO inquiries, claim processing, predictive delivery promises, and personalized recommendations, helping you reduce manual work and boost operational efficiency. However, parcelLab’s pricing is not publicly available and tends to be customized based on your needs — you'll need to book a demo to get detailed information.

Discover How ParcelPanel Compares with parcelLab

Here's a complete comparison between ParcelPanel and parcelLab. * Information as of Apr 27 , 2025. Updates welcomed if any discrepancies are found.

ParcelPanel

ParcelLab

General

Standardized Order Statuses

Facilitate order lookups and management of delivery exceptions

Carrier Integrations

1400+

550+

Carrier Auto-Detection

✔

Automatic Tracking Information Sync

Import orders & tracking numbers automatically from e-commerce platforms

✔

CSV Import

Import orders & tracking numbers by uploading CSV files

✔

CSV Export

Export CSV files containing detailed order & tracking information

✔

Dropshipping Mode

Hide information about related carriers & Chinese addresses

✔

Custom Order Status

Add shipment statuses before shipping to avoid order cancellation

✔

Shipping Protection

✔

Return Management

Sync return status and operation records to the Shopify backend; one dashboard to manage all returns

Integrates with your OMS and carriers, real-time API order data connection

Returns Status Tracking

Merchant side

Merchant side and shopper side

API & Webhook Access

Included in the professional plan, for connection with systems such as ERP, WMS, etc.

✔

Branded Tracking Page

Embedded Tracking Page

✔

Order Lookup Widget

✔

Customization

Supports CSS & HTML, with code examples available

Embed via JavaScript with basic customization

Themes

Product Recommendation

AI-powered, specific collection (Essential plan)

Promotional banners, include your recommendation engine

Estimated Delivery Date

Display on the tracking page to manage customer expectations

Flexible timeframe setting, advanced settings based on destinations, automatic correction with tracking info from carriers (Essential plan)

Estimated delivery date and display trending late

Custom Shipment Status

Support 3 custom pre-fulfillment statuses

Production and warehouse updates

Pickup Location

✔

Last-Mile Delivery

Last-mile carrier and tracking number on the tracking page

Last-mile carrier status appears in the checkpoint list when available

Shipping Protection Section

Customers can file a claim here

Return Status

✔

Inflight Options for Address or Schedule Changes

✔

Tracking Page Languages

34, English, and support automatic translation based on the customer's language preference

Up to 35 languages localized, 160+ languages supported via instant translation

SEO Title & Description

Make your tracking page more SEO-friendly

✔

Tracking Page URL Changes

Define the suffix of your tracking page URL

✔

Tracking Page Variations

Set different tracking pages for segmentation

✔

Redirect from Shopify Order Status Page

Replace the track button URL that directs customers to Shopify's order status page

✔

Shipping Notifications

Notification Types

Emails

Emails, SMS, and Push

Delivery Status Triggers

Info received, in transit, out for delivery, delivered, exception, failed attempt

Dispatch/shipping confirmation, out for delivery (today), out for delivery (time window), delay, pickup ready, pickup reminder, failed delivery attempt, delivered

Pre-Built Email Templates

✔

Product Recommendation

Product recommendations and discounts in the notification emails (Essential plan)

Promotional content and a product recommendation engine

Shipping Protection Section

Email Template Languages

English + full translation in other published languages + optional auto-adaptation by customer preference

Up to 35 languages localized, 160+ languages supported via instant translation

Editor Type

Visual editor

Visual, code, and AI editor

Email Sender

Customizable

Shipping Protection

Type

Carbon Neutral Shipping

✔

Coverage of Protection

Loss, damage, delay, and theft

Protection Widget

At the cart drawer/cart page and the checkout page for Shopify Plus stores

24/7 Claim Resolution

✔

Order Refunds

Within 48 hours on average, compensation equals the purchase value or transaction currency

Multiple Languages

Branded Return Page

Embedded in Your Store

✔

Customize Return Page URL

✔

Order Matching Method

Order+Email or phone, Email+Email verification

Order number + Email address/zipcode

Return Request Widget

Add it to the order status page for one click to request returns and exchanges

✔

Customization

Visual editor

Customizable with CSS support for styling

Return Page Languages

Sync the store's published language

Up to 35 languages localized, 160+ languages supported via instant translation

Return Policy Entrance

✔

Return Policy Customization

✔

Custom Return Policy URL

✔

Automated Return Notifications

Notification Types

Email, SMS, push, and WhatsApp

Email Sender Info

Customizable

Return Status Triggers

Return request confirmation/approved/rejected; refund to store, discount/gift card/original payment method; exchange order created

Automated communications for all return process events, like return registration, drop-off confirmation, and return receipt

Pre-Built Email Template

Customizable + supports liquid variables

Customizable, sample returns communication flow

Email Template Languages

English + full translation in other published languages + optional auto-adaptation by customer preference

Up to 35 languages localized, 160+ languages supported via instant translation

Return Solutions

Refund to the Original Payment Method

✔

Exchange for Different Items

✔

Variant Exchanges

Replace with the same item when there is a price difference

✔

Refund to Store Gift Card

✔

Gift card (for Shopify)

Refund to Store Discount

✔

Refund to Store Credit

✔

Repair and Warranty

✔

Return Reason Library

Support default, custom, and grouped return reasons

Category-based rules and additional feedback components

Return Shipping Method

Ship with Return Labels Provided by Merchants

✔

Door-to-Door Pickup

✔

Ship on Your Own

✔

Green Returns

✔

Return Logistics Integration

17 more carriers; USPS supports prepaid return labels, QR codes, and auto-tracking return shipping status

Non-specific integrated carriers; Different services depend on the carriers, like printable return labels, QR codes, and carrier pickup

Return Shipping Labels

Set return label fees, support up to 3 return labels for each request

Request multiple labels, and optimize return label costs for oversized items

Return Address

Auto-sync with your Shopify store if left blank; multiple addresses supported

An address form for customers to edit their address and contact information

Packing Slip

✔

Return Rules

Return Window

Flexible return window start date (order created/fulfilled/delivered)

Flexible return period start date (the order date, dispatch date, and delivered date)

Block Setting

Exclude specific products from return

Restocking Fee

Supports 4 types of restocking fees with conditional logic (fixed, percentage, by item, by order)

Supports fixed restocking fees for Shopify merchants

Shipping Fee

✔

Return Rewards

✔

Return Automation

Return Request Auto-Approval

✔

Rich Automation Rule Builder

✔

Analytics

Shipment & Tracking Analytics

Shipment, order-to-delivery time, transit time, exceptions, order lookup, and shipping notification report

Delivery, Exceptions, Leadtimes, Claims, Carrier, Order Status Page, and Communication report

Marketing Performance Insights

Product recommendation performance, coupon usage report

Emails and SMS report

Returns and Exchange Analytics

Return insights available: Exchange Upsell Value, Retained Revenue, Return Requests Data, Return Rates, Return Shipping Costs, Shipping Fee, Restocking Fee, Return Rewards, Return Variants, Return Reasons

Report available: Item Insights, RMA, Shopify Returns, Shopify Product Returns, Network Monitoring, Registrations, Returns Forecast

Saved Revenue (via protection)

✔

Third-Party Integrations

Order Tracking Integration

2 eCommerce platforms (Shopify & WooCommerce); 50+ popular tools, including Shopify Flow, PageFly, GemPages, Klaviyo, Yotpo, Judge.me, Zendesk, Gorgias, Weglot, Dropshipman, Dsers, etc.

5 eCommerce platforms (Magento, Salesforce, SAP, Shopify, and Shopware); 47+ popular tools, including Happy Returns, Global-e, Postscript, Bloomreach, 4Seller, Zendesk, Klaviyo, etc.

Returns and Exchanges Integration

Add-ons of ParcelPanel Order Tracking and Webhooks

Same as above

Customer Support

Remove the "Powered by" Message

✔

Help Center

✔

24/7 Live Chat Support

✔

Customer Success Manager

Enterprise plan