Are you eager to learn the differences between CWILL Post-Purchase and Track123 and find out which suits you best? Don't hesitate to try all ParcelPanel features first!
CWILL Post-Purchase combines order tracking, returns management, and shipping protection in a single suite built for growing merchants and Shopify Plus brands. It integrates directly with 50+ Shopify apps, including Klaviyo, Gorgias, and Judge.me, so that they work together automatically.
While Track123 focuses primarily on order tracking, CWILL expands beyond tracking to manage the entire post-purchase lifecycle. Track123 requires the high-tier plans to view key features like Notifications and Analytics, and it uses flat-rate overage pricing, whereas CWILL provides transparent scaling for high-volume stores.
What is CWILL Post-Purchase?
CWILL Post-Purchase has launched the CWILL Order Tracking app for Shopify in 2019. CWILL Order Tracking is designed to accommodate the needs of SMBs and help DTC brands worldwide to grow better by promoting customer engagement and repeat purchases.
CWILL Post-Purchase is popular among Shopify and DTC brands looking for ways to deliver on-brand experience throughout the post-purchase journey.
CWILL Post-Purchase’s development team goes the extra mile to make the apps easy to use. Therefore, whether you're shipping internationally, having split shipments to track, or looking for ways to prioritize localized shopping experiences, you can find easy-to-follow instructions for quick implementation.
What is Track123?
Track123 was founded in 2021 by LINGXING, a company known for its ERP in China's cross-border e-commerce industry. Track123 Order Tracking app for Shopify was launched in 2022. At the early stage, Track123 was 100% free to use, which attracted numerous Shopify entrepreneurs, although it couldn't send emails on merchants' behalf.
After it launched paid plans, more features and third-party integrations were added successively, and in-depth reports also became available. Although this is a good sign, certain features have not gone through the test of time. Track123 mainly caters to SMBs as their plans have lower price tags for tracking small volumes of orders.
Discover how CWILL Post-Purchase compares with Track123
Here's a complete comparison between CWILL Post-Purchase and Track123 Order Tracking App for Shopify.
CWILL Post-Purchase
Track123
General
"Built for Shopify"
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Quota Consumption
1 order uses 1 quota
1 order uses 1 quota
Free Sync for First-Time Users
Orders in the past 30 days
Orders in the past 14 days
Standardized Order Statuses
Facilitate order lookups and management of delivery exceptions
9
8
Carrier Integrations
1,600+
1,700+
Carrier Auto-Detection
√
√
Courier Matching Rules
Avoid matching the wrong couriers when the tracking number format is the same for higher tracking accuracy
√ (Free expert service available)
√
Automatic Tracking Information Sync
Import orders & tracking numbers automatically from Shopify
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√
CSV Export
Export CSV files containing detailed order & tracking information
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√
PDF Export
Export ready-to-use PDF reports to save time on data visualization
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√
Dropshipping Mode
Hide information about related carriers & Chinese addresses
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√
Custom Order Status
Be upfront with order processing statuses of custom/pre-ordered items to prevent customers from running out of patience
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API & Webhook Access
Included in the professional plan, for connection with systems such as ERP, WMS, etc.
Professional feature
Enterprise feature
Branded Tracking Page
Order Lookup Widget
√
√
Customization
Supports CSS & HTML, with code examples available
Supports CSS & HTML, however, you need to contact customer service to complete settings
Themes
2, Bright and Dark Modes
2, Modern and Traditional Modes
Product Recommendations
AI-powered or based on a selected product collection
AI-powered, based on latest products, or a selected production collection
Estimated Delivery Date
Display on the tracking page to manage customer expectations
Essential feature
Advanced feature
Product Review Button
X
√
Tracking Page Translation Widget
Google Translate
Google Translate
Tracking Page Languages
Languages that can be selected for static elements on your tracking page
34
10
Tracking Detail Translation
Translate dynamic tracking details that are retrieved from couriers
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√
Tracking Detail Replacement
Replace certain keywords in customers' order tracking information
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X
SEO Title & Description
Make your tracking page more SEO-friendly
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√
Tracking Page URL Customization
Define the suffix of your tracking page URL
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√
Redirect from Shopify Order Status Page
Replace the track button URL that directs customers to Shopify's order status page
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Manual customization
Shipping Notifications
Notification Type
Email
Email
Shipment Status Triggers
Info received, in transit, out for delivery, delivered, exception, failed attempt
Info received, in transit, out for delivery, delivered, exception, failed attempt, expired
Pre-Built Email Templates
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√
Email Template Languages
English + full translation available in other published languages + automatic adaptation depending on the country (optional)
English
Product Recommendations
AI-powered or based on a selected production collection
