Compare ParcelPanel and Corso

ParcelPanel vs Corso

Are you eager to learn the differences between ParcelPanel and Corso and find out which suits you best? Don't hesitate to try all ParcelPanel features first!

Overview

ParcelPanel and Corso both improve the post-purchase journey, but they serve different merchant priorities. ParcelPanel is purpose-built for Shopify, helping 50,000+ Shopify merchants streamline tracking, returns, and notifications, all while improving customer satisfaction and driving repeat purchases. With a generous free plan, a 7-day trial, and plug-and-play setup, ParcelPanel is a cost-effective and scalable choice for fast-growing DTC brands. Corso is the all-in-one post-purchase platform built to turn support into profit. From premium shipping protection and seamless returns to automated warranty workflows, Corso helps eCommerce brands deliver exceptional customer experiences while boosting retention and revenue. Trusted by 600+ top Shopify merchants.

What is ParcelPanel?

ParcelPanel started as a tracking app for Shopify merchants and has since grown into a complete post-purchase experience platform. Now, we help DTC brands drive customer loyalty and unlock new revenue opportunities, all while making post-purchase management easier. With support for 1,400+ carriers, real-time tracking, estimated delivery times, returns management, shipping protection, and fair pricing, ParcelPanel is a favorite among thousands of merchants. But it’s more than just tracking. Your tracking page and shipping emails don’t have to be dead ends, they can actually drive sales. We help you turn those routine updates into chances to connect with customers and boost conversions. Returns? Not a problem. Our smart exchange suggestions make it easier to turn refunds into repeat purchases. And because we cut down on those endless “Where’s my order?” and “Where’s my return?” messages, your support team can spend less time answering tickets and more time creating great customer experiences.

What is Corso?

Corso is a unified post-purchase experience platform built for modern eCommerce brands. Starting with premium shipping protection, Corso has evolved into an all-in-one solution that streamlines tracking, returns, and warranty management—without compromising your margins. Designed to reduce support tickets, increase customer satisfaction, and unlock new revenue opportunities, Corso empowers DTC brands to turn post-purchase friction into brand loyalty. With powerful integrations, branded tracking, AI-powered returns workflows, and a concierge team that handles issues like lost or delayed packages, Corso makes post-purchase operations seamless and profitable. Whether you want to offer eco-friendly shipping protection, simplify product warranties, or reduce refund rates through smart exchanges, Corso helps you deliver experiences that customers remember—and come back for.

Discover How ParcelPanel Compares with Corso

Here's a complete comparison between ParcelPanel and Corso. *Information as of May 21, 2025. Updates welcomed if any discrepancies are found.

ParcelPanel

Corso

General

Standardized Order Statuses

Carrier Integrations

1,400+

Carrier Auto-Detection

✔

Automatic Tracking Information Sync

✔

CSV Import

✔

CSV Export

✔

Dropshipping Mode

✔

Custom Order Status

✔

Tracking System

✔

Integrated with Malomo & Wonderment to provide tracking service

Shipping Protection

✔

Returns & Exchanges

Sync return status and operation records to the Shopify backend; one dashboard to manage all returns

✔

Returns Status Tracking

Returns Status Tracking Merchant side

Warranty Management

✔

Inspections

✔

Inspect any return, exchange, or warranty claims as part of determining whether to accept or deny the claim

Ease of Use

✔. Highly optimized for Shopify merchants

A slight learning curve, as automation requires setting up some models and conditions

API & Webhook Access

✔

Branded Tracking Page

Order Lookup Widget

✔

Customization

Supports CSS & HTML, with code examples available

Corso embedded UI block

Themes

Product Recommendation

AI-powered recommendation and specific collection setup (Essential plan)

Display recommended products

Estimated Delivery Date

Flexible timeframe setting, advanced settings based on destinations, automatic correction with tracking info from carriers (Essential plan)

✔

Orders with Multiple Fulfillments

Tracking info for each package

Tracking info for the individual package

Custom Shipment Status

Support 3 custom pre-fulfillment statuses

Ready for Pickup Location

✔

Last-Mile Delivery

Last-mile carriers: YunExpress, Yanwen, 4PX, AliExpress Standard Shipping, CNE Express, CJ Packet, and YDH

Shipping Protection Claim Link

✔

Returns and Warranties Link

✔

Tracking Page Languages

Preview in English, supports 34 languages, and auto-translate tracking info by customer language (browser/store language) (Professional plan)

SEO Title & Description

✔

Tracking Page URL Changes

✔

Redirect from Shopify Order Status Page

✔

Deep Link

Use deep links with a simple Shopify Order ID to link into any tracking, shipping, return, or warranty flow.

Customer Claim Status Updates

Keep customers informed on a customer-facing page

Shipping Notifications

Notification Types

Delivery Status Triggers

7, Info received, in transit, out for delivery, delivered, exception, failed attempt

Pre-Built Email Templates

✔

Product Recommendation

Product recommendations and discounts in the notification emails (Essential plan)

Email Template Languages

English + full translation in other published languages + optional auto-adaptation by customer preference

Editor Type

Visual & HTML editor

Email Sender

Customizable

Shipping Protection

Type

Developed by Corso, customer-paid insurance

Carbon Neutral Shipping

✔

Branded Experience

At the cart drawer/cart page and the checkout page for Shopify Plus stores

Flexible widget placement and brand widget, branded and embedded customer portal

Coverage of Protection

Loss, damage, delay, and theft (porch piracy)

Lost in transit, damaged stolen, delivered not received, wrong items/address, customer input incorrect address, return to sender, origin scan only, arriving after guaranteed delivery date

Flexible SLAs

Flexible Service Level Agreement

Cater SLAs to your unique business needs with the primary goal of taking care of customers

Resolve with Store Credits

Resolve shipping issues with store credit

24/7 Claim Resolution

24/7, and the claim portal includes email and the tracking page

24/7, and users can edit claims and change the resolution of claims

Claim Edits

Line item resolutions are fully editable. Claim details can also be edited, including customer address, phone number, email, tags, timeline, handling fees, notes, and comments

Order Refunds

Within 48 hours on average, sent via email on a prepaid credit card for quick resolution

Within 24 hours, there are primary reorders and alternative reorders, or refunds to the customers’ original account

Multiple Currencies and Languages

Supports 6 currencies and 4 kinds of languages for protection widgets

Support 7 kinds of currencies and 1 kind of language, namely English

Branded Return Page

Embedded in Your Store

✔

Customize Return Page URL

✔

Order Matching Method

Order + Email or Phone, Email + Email

Email Address or Postal Code + Order or Registration number

Return Request Widget

✔. You can also add it to the order status page for a one-click request for returns

✔

Customization

Visual editor

A theme setting with limited customization

Return Page Languages

Sync the store's published language

English

Return Policy Entrance

✔

Return Policy

Custom Return Policy URL

✔

Return Policy Customization

✔

Policy Enforcing Questions

✔

Automated Return Notifications

Notification Types

Email Sender Info

Customizable

Return Status Triggers

7 kinds of triggers, including return request confirmation/approved/rejected; refund to store, discount/gift card/original payment method; exchange order created

7 kinds of triggers, including return expiring, return reminder, return submitted, return approved as requested/not as requested, returns need more info, and return denied

Pre-Built Email Template

Customizable + supports liquid variables

Customize order confirmation with code and edit the email subject, header text, and body text

Email Template Languages

English + full translation in other published languages + optional auto-adaptation by customer preference

English

Returns and Exchanges Solutions

Refund to the Original Payment Method

✔

Exchange for the Same Items

✔

Variant Exchanges

Replace with the same item when there is a price difference

✔

Exchange for Different Items

✔

Instant Exchanges

✔

Exchanges of Exchanges

✔

Refund to Store Gift Card

✔

Refund to Store Discount

✔

Refund for Unfulfilled Items

✔

Retain Pop-Up Window

✔

Return Reason Library

Support default, custom, and grouped return reasons

Dynamic reasons with detailed reasons and sub-reasons; reason groups for specific items or categories

Return Shipping Method

Ship with Return Labels Provided by Merchants

✔

Door-to-Door Pickup

✔

Ship on Your Own

✔

Green Returns

✔

Rich fields and conditions

Quick Ship

Quick return label with one default address and generate custom return shipments

Return Logistics Integration

17 more carriers; USPS supports prepaid return labels, QR codes, and auto-tracking return shipping status

Multiple addresses supported

Return Shipping Labels

Set return label fees, support up to 3 return labels for each request

✔

Return Address

Auto-sync with your Shopify store if left blank; multiple addresses supported

Multiple addresses supported

Packing Slip

✔

Return Rules

Return Window

Flexible return window start date (order created/fulfilled/delivered)

Starts when an order is fulfilled and is defined in days

Block Setting

Set rules for returnable items

✔

Restocking Fee

Flexible setting rules

✔

Shipping Fee

✔

Return Rewards

✔

Incentives and bonus credit

Handling Fee

Apply handling fees on the refund

Return Automation

Return Request Auto-Approval

✔

Automatically Finalize Claims

✔

Asking Customers Return-Eligibility Questions

✔

Offer Instant Exchanges to US Customers

✔

Letting Customers Choose Between Return or Warranty

✔

Rich Automation Rule Builder

✔

Return Shipping Protection

Type

Customer-paid returns

Return Protection Widget

Checkout page

Claim Edits

✔

Product Registration

Product registration for non-Shopify purchases to file warranty claims

Analytics

Custom Field

✔

AI Assistant

Smart multi-field filter

Corso AI to search your data

Shipment & Tracking Analytics

Shipment, order-to-delivery time, transit time, exceptions, order lookup, and shipping notification report

Corso’s tracking service is supported by Mamolo

Marketing Performance Insights

Product recommendation performance, coupon usage report

Returns and Exchange Analytics

Exchange upsell value, retained revenue, return requests data, return rates, return shipping costs, shipping fee, restocking fee, return rewards, return variants, return reasons

Return claims, saved revenue, return rate, claim status & resolutions, resolution count/revenue/percentage, claim revenue by status & resolution, refund amount owed, top reasons & products

Shipping Protection Analytics

Protected orders, sales, and saved revenue

Protected orders, shipping protection attach rate, carbon offset, resolved shipping claims, reorder amount, refund amount, shipping protection reasons/resolutions, source, and average reorder/refund amount

Warranty Analytics

Waranty claims, approved warranty claims and amount, top reasons and products, and warranty resolution

Third-Party Integrations

Order Tracking Integration

2 eCommerce platforms (Shopify & WooCommerce); 50+ popular tools, including PayPal, Shopify Flow, PageFly, GemPages, Klaviyo, Yotpo, Judge.me, Zendesk, Gorgias, Weglot, Dropshipman, Dsers, etc.

Returns and Exchanges Integration

Add-ons of ParcelPanel Order Tracking and Webhooks

Shipping Protection

Shipping protection is part of the ParcelPanel Order Tracking

Customer Support

Remove the "Powered by" Message

✔

Help Center

✔

24/7 Live Chat Support

✔

Available email, undisclosed live chat hours