Compare ParcelPanel and Loop Returns

ParcelPanel vs Loop Returns

Are you eager to learn the differences between ParcelPanel and Loop Returns and find out which suits you best? Don't hesitate to try all ParcelPanel features first!

Overview

ParcelPanel and Loop Returns both enhance the post-purchase journey, but they cater to different merchant priorities. ParcelPanel is purpose-built for Shopify, helping 50,000+ Shopify merchants streamline tracking, returns, and notifications, all while improving customer satisfaction and driving repeat purchases. With a generous free plan, a 7-day trial, and plug-and-play setup, ParcelPanel is a cost-effective and scalable choice for fast-growing DTC brands. Loop Returns is a return and tracking platform for growth-minded Shopify brands, turning refunds into exchanges and one-time buyers into loyal customers. With instant exchanges, return analytics, and integrated tracking via Wonderment, Loop powers seamless post-purchase experiences for 2,500+ merchants.

We’re built for Shopify—so everything just works

As a certified “Built for Shopify” app, we’re designed to fit seamlessly into your Shopify workflow. From custom order statuses and dropshipping mode to last-mile delivery, we help you manage returns and tracking with maximum efficiency—no extra hacks needed.

We speak your customers’ language—and their currency

From language to currency, we help you create a shopping experience that feels truly local. Our tracking pages support 34 languages and automatically adapt to your customer’s browser or store language. We also offer auto currency conversion, so pricing and delivery updates always make sense—no matter where your shoppers are. Loop only supports English—we go much further.

Discover How ParcelPanel Compares with Loop Returns

Here's a complete comparison between ParcelPanel and Loop Returns. * Information as of June 6, 2025. Updates welcomed if any discrepancies are found.

ParcelPanel

Loop Returns

General

Built for Shopify

Apps achieved the “Built for Shopify” badges

✔

Standardized Order Statuses

Facilitate order lookups and management of delivery exceptions

9. Loop acquires Wonderment to offer tracking service.

Carrier Integrations

1,400+

100+

Carrier Auto-Detection

✔

Automatic Tracking Information Sync

Import orders & tracking numbers automatically from e-commerce platforms

✔

CSV Import

Import orders & tracking numbers by uploading CSV files

✔

CSV Export

Export CSV files containing detailed order & tracking information

✔

Dropshipping Mode

Hide information about related carriers & Chinese addresses

✔

Custom Order Status

Add shipment statuses before shipping to avoid order cancellationAdd shipment statuses before shipping to avoid order cancellationAdd shipment statuses before shipping to avoid order cancellation

✔

Order Protection

✔

Offer shipping protection and free returns

Warranties

✔

Returns & Exchanges Managemen

✔

Returns Status Tracking

✔

Headless Support

✔

API & Webhook Access

Included in the professional plan, for connection with systems such as ERP, WMS, etc.

✔

Branded Tracking Page

Order Lookup Widget

✔

Customization

Supports CSS & HTML, with code examples available

Shopify-native builder, supports custom HTML, Liquid

Themes

Edit in Theme Editor connected with Shopify

Product Recommendation

AI-powered recommendation and specific collection setup

AI-powered upsell personalization by Rebuy

Estimated Delivery Date

Display on the tracking page to manage customer expectations

Flexible timeframe setting, advanced settings based on destinations, automatic correction with tracking info from carriers

✔

Custom Shipment Status

Support 3 custom pre-fulfillment statuses

Ready for Pickup Location

✔

Last-Mile Delivery

Last-mile carriers: YunExpress, Yanwen, 4PX, AliExpress Standard Shipping, CNE Express, CJ Packet, and YDH

Shipping Protection Claim Portal

✔

Update FAQs/Collection

✔

Question Stream

Zero-party data collection by Fairing or Kno

Tracking Page Languages

Preview in English, supports 34 languages, and auto-translate tracking info by customer language (browser/store language) (Professional plan)

English

SEO Title & Description

Make your tracking page more SEO-friendly

✔

Tracking Page URL Changes

Define the suffix of your tracking page URL

✔

Connect Existing Page

✔

Redirect from Shopify Order Status Page

Replace the track button URL that directs customers to Shopify's order status page

✔

Shipping Notifications

Notification Types

Email & SMS for customers; Slack & Helpdesk for your team

Delivery Status Triggers

7, Info received, in transit, out for delivery, delivered, exception, failed attempt

Pre-Built Email Templates

✔

✔ 15+ extra transactional events with flows and templates to set up fast

Product Recommendation

Product recommendations and discounts in the notification emails

Integrated with Klaviyo

✔

Email Template Languages

English + full translation in other published languages + optional auto-adaptation by customer language

English

Editor Type

Visual & HTML editor

Customizable via Klaviyo

Email Sender

Customizable

Order Protection

Type

Shipping Protection: Powered by Seel, customer-paid insurance

Package Protection: Powered by Seel; Offers free returns; Customer-paid insurance

Carbon Neutral Shipping

✔

Coverage of Protection

Loss, damage, delay, and theft (porch piracy)

Protection Widget

At the cart drawer/cart page and the checkout page for Shopify Plus stores

24/7 Claim Resolution

24/7, and the claim portal includes email and the tracking page

✔

Order Refunds

Within 48 hours on average, sent via email on a prepaid credit card for quick resolution

✔

Markets and Currencies

Supports 8 markets and 6 currencies: the United States, Germany, France, the Netherlands, the United Kingdom, Australia, Canada, and New Zealand; USD, CAD, GBP, EUR, AUD, and NZD.

Supports 7 markets and 6 currencies: the US., Germany, France, the UK, Australia, Canada, and New Zealand; USD, CAD, GBP, EUR, AUD, and NZD

Branded Return Page

Embedded in Your Store

✔

Customize Return Page URL

✔

Order Matching Method

Order Number + Email or Phone Number, Email + Email verification

Order number + Shipping Zip Code or Phone Number

Return Request Widget

✔. You can add it to the order status page for one-click request returns.

✔

Customization

Visual editor

Return Page Languages

Sync the store's published language

Return Policy Entrance

✔

Return Policy

Custom Return Policy URL

✔

Return Policy Customization

✔

Automated Return Notifications

Notification Types

Email Sender Info

Editable

Return Status Triggers

7 kinds of triggers, including return request confirmation/approved/rejected; refund to store, discount/gift card/original payment method; exchange order created.

28 kinds of triggers, including confirmation, return updates, expiration, resolution, and exchange tracking types.

Pre-Built Email Template

Customizable + supports liquid variables

Customizable + custom variables + supports HTML

Email Template Languages

English + full translation in other published languages + optional auto-adaptation by customer preference

Return Solutions

Refund to the Original Payment Method

✔

Exchange for the Same Items

✔

Exchange for Different Items/Shop Now

✔

Variant Exchanges

Replace with the same item when there is a price difference

✔

Instant Exchanges

✔

Partial Bundle Exchanges

✔

Shop Later

Offer customers who initially opt for a refund another chance to exchange before their return is processed

Pre-Discount Credit

✔

When a customer buys an item with a discount and starts a return, this feature lets them keep the original value for their Shop Now exchange.

Refund to Store Gift Card

✔

Refund to Store Discount

✔

Refund to Store Credit

Allow return credit to be issued in the form of a gift card

Gift Receipts/Gift Returns

Enable customers to exchange items purchased as gifts

✔

Cross-Board Returns

✔

Green Returns

✔

Keep the item with a full or partial refund

Return Reasons

Return Reason Library

✔

Edit/Add Return Reasons

✔

Create Reason Groups

✔

✔. Support the parent and sub-reasons.

Shopify Linked Reasons

✔

Return Shipping

Return Address

Auto-sync with your Shopify store if left blank; multiple addresses supported

✔

Ship with Return Labels Provided by Merchants

✔

Door-to-Door Pickup

✔

Ship on Your Own

✔

Drop Off in Store

Customers can start a return online and drop off in-store

✔. Supported carriers: USPS - US.

✔

Box-Free/Label-Free

✔

Return Logistics Integration

17 more carriers; Make returns printerless with QR codes for USPS, FedEx, UPS, EVRI, and auto-tracking return shipping status

21 carriers; Make returns printerless with QR codes for USPS and FedEx

Return Shipping Labels

Set return label fees, support up to 3 return labels for each request

Support multi-label returns

Packing Slip

✔

Negotiated Rates

✔

Shopify Native Exchanges

✔

Return Rules

Return Window

Flexible return window start date (order created/fulfilled/delivered)

Supports fulfillment data and delivery date as the start date

Block Setting

Set rules for returnable items

✔

Restocking Fee

Flexible setting rules

✔

Shipping Fee

Change values on shipping rates to streamline operations

✔

Shipping Labels Customization

✔

Change values on shipping rates to streamline operations

Return Rewards

Incentivize customers to choose specific return options, like “refund to store gift card.”

Incentivize customers to exchange over getting a refund or choose a gift card over a refund

Return Fraud & Abuse

Report as Fraud Button

✔

Report Evaluation

Report fraud or make it safe

Returns Dashboard

High risk for fraud and reporting fraud

Fraud Workflows

Use fraud risk as a workflow condition

Fraud Analytics

✔

Item Grading and Dispositioning

Review data about the returned items’ conditions and outcomes (an integrated warehouse partner is required)

Return Automation

Auto-Approve Returns Request

✔

Holiday Return Window Template

✔

Final Sale Template

✔

Waive Fees Based on Return Reasons Template

✔

Rich Automation Rule Builder

✔

Analytics

Shipment & Tracking Analytics

Shipment, order-to-delivery time, transit time, exceptions, order lookup, and shipping notification report

Delivery performance, fulfillment cycle, insights, shipment, and tracking page views reports

Marketing Performance Insights

Product recommendation performance, coupon usage report

Tracking page revenue report and Klaviyo transactional revenue reporting

Returns and Exchange Analytics

Exchange upsell value, retained revenue, return requests data, return rates, return shipping costs, shipping fee, restocking fee, return rewards, return variants, return reasons

Return reasons, return transactions, warehouse & shipping, adjustments, and other reports ( out of stock, needs review, printerless returns, shop later reports, and Happy Returns extra items reports); retained revenue, refunded revenue, return rates, outcome performance, upsell performance, and returns performance

Saved Revenue (via shipping protection)

✔

Third-Party Integrations

Order Tracking Integration

2 eCommerce platforms (Shopify, Shopify Plus & WooCommerce); 50+ popular tools, including PayPal, Shopify Flow, PageFly, GemPages, Klaviyo, Yotpo, Judge.me, Zendesk, Gorgias, Weglot, Dropshipman, Dsers, etc.

1 eCommerce platform (Shopify, Shopify Plus); 16 + popular tools, including Gorgias, Zendesk, Klaviyo, Yotpo, Recart, etc.

Returns and Exchanges Integration

1 eCommerce platform (Shopify & Shopify Plus); Add-ons of ParcelPanel Order Tracking and Webhooks

1 eCommerce platforms (Shopify, Shopify Plus); 40+ popular tools, including Gorgias, Zendesk, Kustomer, Klaviyo, Attentive, Stripe, etc

Customer Support

Remove the "Powered by" Message

✔

Help Center

✔

24/7 Live Chat Support

✔

Customer Success Manager